Privacy Policy

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, username, or other identifiers.
• Contact Information: Email address, phone number, postal address.
• Commercial Information: Transaction history, preferences, and feedback.
• Technical Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on pages, and interactions with content.

2.2 Non-Personal Information

We may collect non-personal information, including:

• Aggregated Data: Statistical insights about user behavior.
• Device Information: Device type, unique identifiers, and mobile network details.

2.3 Collection Methods

• Direct Collection: Information you provide via forms, registrations, surveys & interactions.
• Third-Party Sources: Data from analytics providers or advertising partners.

3.1 Purpose of Collection

We process your information to:

• Provide Services: Deliver products and services.
• Communicate: Respond to inquiries and share updates or marketing content.
• Improve Services: Enhance our Website and offerings based on user feedback.
• Ensure Security: Protect against fraud and unauthorized access.
• Comply with Legal Obligations: Meet regulatory and legal requirements.

3.2 Legal Basis

We process your personal data based on:

• Consent: When you have explicitly agreed.
• Contractual Necessity: To fulfill contractual obligations.
• Legal Compliance: To meet regulatory requirements.
• Legitimate Interests: Where processing does not override your fundamental rights.

4.1 Storage Methods

Your data is stored on secure servers. We work with reputable third-party service providers to ensure compliance with relevant privacy laws.

4.2 Security Measures

We implement robust security measures, including:

• Encryption: Data is secured during transfer and storage.
• Access Controls: Restricted access to authorized personnel only.
• Regular Audits: Ongoing security assessments.
• Incident Response: Prompt action in the event of data breaches.

5.1 Third-Party Services

We may share your data with third-party providers, including:

• Advertising Partners
• Service Providers
• Third-Party Applications
• Analytics Providers
• Payment Processors

5.2 Legal Obligations

We may disclose data as required by law or in response to legal requests (e.g., subpoenas, court orders).

6.1 Access and Correction

You can request access to or correction of your personal data. Contact us using the details below.

6.2 Withdrawal of Consent

You may withdraw consent at any time without affecting prior processing.

6.3 Data Deletion

You can request data deletion, subject to applicable laws.

7.1 Retention Period

We retain your data only as long as necessary for the stated purposes or as required by law.

7.2 Deletion Practices

Once data is no longer needed, it is securely deleted or anonymized.

8.1 Cross-Border Transfers

Your data may be processed outside Australia in regions with different data protection laws.

8.2 Safeguards

We ensure international transfers comply with the Australian Privacy Principles through safeguards like contractual clauses.

9.1 Age Restriction

Our Website is not intended for users under 16. We do not knowingly collect data from children without parental consent.

9.2 Deletion of Minor Data

If we find data collected from users under 16 without consent, we will delete it promptly.

10.1 Revision Procedures

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements.

10.2 Notification

Significant updates will be communicated via our Website with an updated effective date.

11.1 Privacy Officer

For questions or concerns, contact our Privacy Officer at hey@glitchdotai.au.

11.2 Complaints

Submit privacy-related inquiries or complaints using the contact details above. We aim to address all concerns promptly.

12.1 Adherence to APPs

We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988.

12.2 Further Information

Visit the Office of the Australian Information Commissioner (OAIC) website for details on the APPs.